Vicki is amazing! My husband and I were in contact with a couple of realtors before we met Vicki; we had even scheduled a house-hunting outing with one of them. Because USAA recommended her, we decided to see if she was a better fit. When we met with Vicki, she took the time to ask questions and really understand what we were looking for. When we got to the car, I turned to my husband, and I said, “SHE is our real estate agent!”
Vicki is not only all about traditional customer service values, but she is also very technologically savvy, and she even has an app through ERA from which we can send her requests to see houses. She fielded those requests and my constant emails almost instantaneously.
When it came time for us to look at houses, she took us to each one, prepared a spread sheet (I LOVE SPREADSHEETS!) and listened to our feedback for each house until we found the perfect place. In addition to being organized and well informed, Vicki had our back. When another real estate agent wanted us to make an offer without an appraisal, knowing that the house wouldn’t appraise for asking price, Vicki advised us to stick to our guns; when we were in a house that didn’t meet our needs, she noted our “must-haves” and gracefully moved on. There are so many details that you have to keep track of in the house hunting process; Vicki not only keeps those in mind, but she also holds your preferences in mind.
My husband and I are incredibly happy with our house and the level of service we received from Vicki, and we are happy to say that we will stay in contact with her beyond this experience. We would definitely recommend her!